Help Center - Everything You Need To Know About Hook 360 Ordering

Get information and answers to your most frequently asked questions (FAQs) about:


All confirmed orders are usually packaged and shipped on the same business day it was placed. All of our orders are shipping in 100% recycled or biodegradable packaging with absolutely zero plastics. Tracking number(s) will be sent to the registered email address and usually available within a few hours or the next business day. Packages typically arrive within 4 to 5 business days after shipping.

Eco-Friendly Packaging

Be Responsible

Hey, we love nature and believe we should be co-existing will all it has to offer. So we do our absolute best to use only bio-degradable packaging that’s completely eco-friendly and leaves our Earth as clean as can be.

Sealed With Purpose

Handled With Care

Every order is inspected, hand-packed, and delivered on time knowing its going to make you really happy. If your experience with our products isn’t impressive, then we’re not doing our jobs and that’s just not going to happen.

No Plastics

There's Other Options

Plastics make our lives easier when used responsibly. However, we’ve found better ways to send our products out and will continue to improve our “green” efforts anywhere we can.

Order Tracking

Tracking your Hook 360 order is easy. Simply fill in the information below and we’ll get you hooked into your information.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.


Hook 360 has a 100% no B.S. guarantee. If you are not 100% satisfied with your purchase, we offer a full refund or exchange for all qualified returns made within 30 days of purchase. Plus, for a limited time, we’re extending free returns (that means we pay to get your order back for a refund or exchange) to everyone in the continental U.S.

Returns are processed within 3 business days upon receiving your return. Refunds, if chosen, are usually processed and back in your account within 3-5 business days depending on your bank and credit card company.

If you need to return or exchange an item, simply contact us and we’ll take care of you like family.

Payment Options

Hook 360 accepts all major credit cards.
Orders can be paid by Visa, American Express, Mastercard or Discover cards.

Hook 360 takes privacy and security (yours and ours) extremely seriously. We use Bolt as our secure checkout partner to ensure your safety and a fast, simple checkout process. Bolt is the industry leader focused on optimizing the checkout process, making your experience at easier, faster and above all, safer. Your information is encrypted using the highest 128-bit SSL data standards and most complex security protocols available today. Shop knowing your information is secure and checkout is safe at

We also accept Paypal, one of the most trusted names in online shopping. Anyone with a Paypal account can check out on our site and pay with their stored payment information safely and securely.


Hook 360 will often run promotions on products, to celebrate great causes, and environmental achievements. They don’t run forever and could include free shipping, product discounts, sweepstakes, and giveaways. We’ll notify you when they expire and/or are no longer valid. Offers are exclusive and cannot be combined.

Current Free Shipping Promotion

Free shipping is available on orders $49USD or more excluding any applicable taxes, shipping to the continental United States only. International orders are shipped the fastest, most economical way.

The best way to find out what’s coming up and to get the drop on new products first is to belong to the Hook 360 family. That’s easy – just sign up for our newsletter and get HOOKed up!

Current Giveaway Promotion

By entering your email address you’re eligible to win a genuine Engel Backpack Cooler and a $100USD HOOK 360 Gift Card. Winner will be chosen on or around October 10th, 2019. You agree to receive periodic emails and offers from HOOK 360 by entering. You can unsubscribe at anytime.